Improvements Needed to Federal System for Collecting and Addressing Complaints against Truck, Moving, and Bus Companies

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October 4th, 2023

The Federal Motor Carrier Safety Administration (FMCSA), within the Department of Transportation, maintains complaint data submitted against large commercial truck, moving, and bus companies—which are types of motor carriers. GAO found that FMCSA makes some but not all of this complaint data available to the public, which is not consistent with Department of Transportation policy. As a result, FMCSA may be missing the opportunity to improve transparency and collaboration with industry partners.

Read the full article here.